Anh - Việt
Việt - Anh


Học viết thư phản hồi - Đề 514

Note: You need to write a response to an e-mail that you will read. What your response needs to include is in the directions so make sure you also read the directions carefully.

Dear Sir or Madam,

I am writing to complain about the unacceptable condition of the female locker room at your facility.

I have been your gym member since March 2018. Although I enjoy using fitness equipment and attending your group classes, there are some problems related to the female locker room. The main problem is that the common areas and toilets are not clean nor hygienic, and I have seen so many times hairs and dirt on the floors, particularly during busy hours such as after 5 pm. What is worst, it is very hard to find toilet paper in restrooms, which is a basic need of every human in toilets.

Therefore, this makes me think that you do not care about your customers and their well-being and this is very disappointing. As a well-known sports complex, you should put your customer needs and expectations at the centre of your business, particularly their health.

In order to tackle these issues, I believe you should warn your staff who are responsible for cleaning the changing rooms and I strongly recommend that you should increase the number of your staff working at busy hours so that they can check toilet papers and the cleanliness of the toilets more regularly.

I look forward to seeing some improvements, and I hope you can urgently take actions to combat these problems.

Yours sincerely,

Mike Johnson

Direction: As if you are the gym owner, read the letter and give a suitable response.

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